Wickman believe that selling a machine is only part of building and securing a long-term relationship. Knowing that the technical and service support is there is paramount to the long term success in building lasting relationships.
Too many businesses look at the short-term gain in just selling the machine. We at Wickman focus on our customer needs and requirements after selling the machine.
The reasons why we have seen an increase in Maintenance Contracts are down to employee turnover, downsizing of operations or looking to increase the productivity of their ageing Wickman machines.
The benefits of the Maintenance Contract are that Wickman take total responsibility for your machines, so if you have a problem we fix it. The problem starts and ends with us.
Wickman also give a significant discount against all spare parts and labour rates when a maintenance contract is taken out and that along with the added bonus of knowing if your machine is down, one of our Service Engineers will be there within 24 hours.
Additional to this we plan our maintenance round your production demands and shutdowns. Let us take the hassle of maintenance away from you and let you focus on making parts and money.